Shipping & Returns

Where are you located?

Both our headquarters and store are located in Houston, Texas. If you’re in the area, stop by — we’d love to see you! You can find us at:

MKT Heights Shopping Center 600 N Shepherd Dr, Suite 180 Houston, TX 77007 (Click to map)

Do you ship internationally?

We currently only ship within the U.S.

How much does shipping cost?

Standard Shipping is absolutely Free!

How long does shipping take and what are the shipping policies?

Your order will take 1-3 business days to be processed before we send it off. You’ll get an email once your package ships. Priority Orders will be processed in 1 business day. Standard shipping takes 2-8 business days. We ship from our warehouse in Houston, Texas Mon-Fri (except for nationally observed holidays).

What’s different about a preorder?

You can purchase exclusive, limited-stock items ahead of time by preordering from our site (sign up for our email newsletter to be the first to know!). Please carefully review the following payment and shipping rules for preorders.

Payment:

We charge payment for a preorder immediately at checkout, not when it’s shipped.

Shipping:

Preorders aren’t eligible for express or expedited shipping. Preorder dates may be subject to change based on vendor updates or delays. (Of course, we’ll keep you in the loop by updating the product page as soon as we hear from a vendor.) You can also purchase a preorder alongside In Stock items. Your preorder will ship separately with its own tracking number.

How do I return or exchange a gift?

If you received a gift that you want to return or exchange, email us directly at help@commonassembly.com with the subject line “Product Return/Exchange.” Please send the following information as well (to make it easy, you can simply copy and paste the template below into your email body):

1. Your name:
2. Your email address:
3. Purchaser’s name:
4. Purchaser’s email address:
5. Order number (if available):

Once we hand off a package to the shipping carrier, we’re not responsible for:

• USPS or UPS shipping/delivery delays
• Lost or stolen packages that have been marked as “delivered” (please contact us so we can help you file a claim against the carrier)
• Packages returned to us because of you may have accidentally mistyped your address (if this happens, we’ll contact you — you will be responsible for paying for a new shipping label)

How do I return an item?

To submit a return request, head to our Returns Portal and enter in the necessary information. A return label will be sent to your inbox. Return requests must be submitted within 30 days of your order confirmation. At this time, we only offer store credit for returns. (Store credit never expires.)

How long does it take to receive my refund?

As long as you request and drop off your return to the shipping carrier within 30 days of original order fulfillment, you’ll receive a refund in the form of store credit. Once we receive your order at our warehouse in Houston, please anticipate up to 5 business days for us to process your return. We’ll send you an e-gift card loaded with store credit totaling the amount originally charged minus return shipping cost. Take your time using it — store credit never expires.

What you can return:

We’ll gladly accept unworn, unwashed and unaltered merchandise, with all tags or stickers attached.

What you can’t return:

The following items are considered “final sale” and can’t be returned:

• Sale items
• Items purchased at a discount of 30 percent or more
• Face masks
• Jewelry
• Self Care merchandise (including but not limited to bath bombs, shower steamers, journals and water bottles)

Exchanges:
We only stock limited quantities of merchandise due to the handcrafted or made- to-order nature of many of our products. Although we can’t accept exchanges at this time, you can simply return the item in question and place a new order for the correct fit, color or product. We’re also always available to answer your questions via email or phone. (Sorry, no paper, please — we’re doing what we can to reduce our carbon footprint.)

What forms of payment do you take?

We accept all major credit cards as well as Apple Pay, Google Pay and PayPal. We also offer an interest-free installment payment plan through AfterPay for orders over $35.

How do I know my size?

We strive to keep sizes consistent across our collections, but at times an item’s style or cut may have slight variations. If you’re ever unsure about fit, don’t hesitate to ask! You can reach our fit specialist at help@commonassembly.com. Our specialists are available from 9 AM to 6 PM (CST) between Monday and Friday to answer your questions.